1. Pay monthly bills on time. Each statement is mailed to you on or around the first of every month, and we ask that you pay by the 25th of that month. You expect us, and we have committed to showing up to service your pool every week on time. We expect that you will pay us every month on time.
2. Maintain the proper water level in your pool. There are two rules of thumb for what the right water level is. If you have an overflow drain built into your tile line, you'll want to keep the water about ½ inch below that. If you do not have an overflow drain, you'll want to keep the water level high enough so that 50-60% of the tile is underwater.
3. Remove the pool cover prior to us servicing your pool. It is probably best if it is taken off the night before your service day or, at the very latest, first thing in the morning. If the pool cover is not removed by the time we service your pool, we will not service the pool. We will only check the chemicals. If you require us to service the pool at another time later in the week, an additional charge may be required. The reason for this policy is that, in our experience, the pool service is usually blamed for any damage that occurs to the cover.
4. Provide a clear path to your pool and equipment area. This includes keeping side yards free of clutter and obstacles for safe and easy entrance. This also includes picking up after your pets. Please refrain from using equipment areas for storage. We need access to the equipment as well as a clear visual to detect any problems or leaks.
5. Have a reasonable expectation. This is essential for us to have a good relationship with our customers. There are many factors that influence the overall condition of your pool. A few examples are extreme winds, fires, and rain. During heavy winds, we could easily spend two to three times our normal amount of time to service your pool. However, if we did this, we would not be able to get to all of our customers, so we will allow the maximum amount of time possible to get your pool working as efficiently as possible and still be able to provide service to everyone. We also ask that you understand that not all pools are the same and that service needs and requirements vary from pool to pool and from season to season. The amount of time spent servicing your pool will be determined by what the pool needs that week, not based on how long it took the week before.
